Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder from Printing
Preferences or the Print dialog.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper type and weight in the Paper menu
to match the paper loaded in the tray.
Do the paper type and weight match the paper in the tray?
Go to step 3. Do one or more of the
following:
• Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
• Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to direct light
for more than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the underside of the imaging
kit. This could damage the imaging kit.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is solved.
Print quality guide
Page 13 of 18
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