Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions for the
paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• From the printer
control panel, change
the paper size to
match the paper
loaded in the tray.
• From the printer
control panel, change
the paper type to
match the paper
loaded in the tray.
Step 3
a Depending on your operating system, specify the paper size from Printing
Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to direct light
for more than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the underside of the imaging
kit. This could damage the imaging kit.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Print quality guide
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