Action Yes No
Step 1
Check if the paper loaded in the tray has the correct paper type and weight.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper menu
to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded?
Go to step 3. Change the paper type
and weight to match the
paper loaded in the tray.
Step 3
a Depending on your operating system, specify the paper type and weight
from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging kit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support.
The problem is solved.
Skewed print
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions for the
size of the paper loaded.
b Resend the print job.
Is the print still skewed?
Go to step 2. The problem is solved.
Step 2
a Check if you are printing on a paper that is supported by the tray.
b Resend the print job.
Is the print still skewed?
Contact
customer
support.
The problem is solved.
Print quality guide
Page 12 of 18