Lexmark CS820 Series User Manual

Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Troubleshooting 84

Lexmark CS820 Series Specifications

General

Print Technology	Color Laser
Print Resolution	Up to 1200 x 1200 dpi
Processor Speed	1.33 GHz
Output Capacity	Standard: 500 pages
Toner Cartridges	Black, Cyan, Magenta, Yellow
Display	4.3-inch color touch screen
Connectivity	USB, Ethernet
Maximum Paper Size	A4, Legal
Operating System Compatibility	Windows, macOS, Linux
First Page Out Time	As fast as 7 seconds
Print Speed	Simplex: Up to 60 ppm (Black/Color); Duplex: Up to 60 ppm (Black/Color)
Memory	Standard: 1024 MB / Maximum: 3072 MB