Error code Description Action
903 Busy tone detected. Check with remote end if successive
attempts fail.
904 Hardware error detected. See “Modem/fax card service check” on
page 143.
905 A timeout occurred after dialing the number
and waiting for a response.
Check with remote end if successive
attempts fail.
906 Fax cancelled by user. No action needed.
907 Modem detected a digital line connection. Verify the MFP is connected to an analog line.
See “Fax transmission service check” on
page 146.
908 Phone line was disconnected Restore phone line connection.
A00 Received request for unsupported function
from remote fax device.
No action needed.
A01 Received request for unsupported image width
from remote fax device.
No action needed.
A02 Received request for unsupported image
resolution from remote fax device.
No action needed.
A03 Received request for unsupported compression
type from remote fax device.
No action needed.
A04 Received request for unsupported image length
from remote fax device.
No action needed.
F00 Unknown error occurred. No action needed.
Escalating a fax issue to second‑level support
Before contacting the second-level support, go to the SE menu on the MFP and generate a Fax error file. This file contains
machine settings information and debug information that will help second-level support determine the cause of a
failure.
To generate the fax error file, perform the following steps:
1 In a Web browser, type http://MFP/<IP address>/se.
2 The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3 Write down the type of connection, the type of error, and the job in which the error occurred.
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Diagnostic information
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