ACM service check
Action Yes No
Step 1
Check the pick/lift motor gearbox for proper operation.
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Tray 1
b Check if the pick/lift motor gearbox rotates on each pick.
Does it rotate during the feed test?
Go to step 2. Replace the pick/lift
motor gearbox. See
“Pick/Lift motor
gearbox removal”
on page 305.
Step 2
Lower the ACM assembly, and rotate the pick roller toward the front
without touching the pick tire.
Does it rotate properly?
Replace the
controller board. See
“Controller board
removals” on
page 247.
Replace the ACM
assembly. See
“ACM
assembly removal”
on page 303.
Procedure before starting the 9yy service checks
You will need to retrieve certain information. This information will aid your next level of support in diagnosing
the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the menu settings page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer
• se is required to access the printer diagnostic information
2 Click History Information, copy all information, and then save it as a text file.
3 E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
4514-6xx
Diagnostics and troubleshooting
147
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