Action Yes No
Step 3
a Remove the input tray.
b From under the printer, check the duplex gear assembly and
duplex link for wear and damage.
Are the they free of wear and damage?
Go to step 4. Replace the duplex
gear assembly. See
“Duplex gear
assembly removal”
on page 239.
Step 4
From under the printer, check the duplex, belt, and roller for wear
and damage.
Are they free of wear and damage?
Go to step 5. Replace the duplex.
See
“Duplex
removal” on
page 291.
Step 5
a Remove the input tray.
b POR into the Diagnostics menu and perform a duplex sensor
test:
Diagnostics Menu > Duplex Tests > Sensor Test
c Lower the duplex jam door, and toggle the duplex sensor.
Does the sensor state on the control panel display change when
it is toggled?
Go to step 6. Replace the duplex
sensor. See
“Duplex
sensor and input
sensor removal” on
page 292.
Step 6
Does the error remain?
Contact the next
level of support.
The problem is
solved.
241 paper jams
241 paper jam messages
Error code Description Action
241.01 Paper over tray 1 pass through sensor on warmup. Go to
“Tray 1 jam service check” on page 101.
241.02 Sensor (input) early arriving jam. Go to
“Tray 1 jam service check” on page 101.
241.03 Tray 1 pass through sensor never became covered
when feeding a sheet from an option below.
Go to
“Tray 1 jam service check” on page 101.
241.05 Option tray 1 pass through sensor never became
uncovered when feeding a sheet from an option
below.
Go to
“Tray 1 jam service check” on page 101.
241.06 Failed to pick from tray 1. Exhausted all pick retries.
Paper present sensing indicated media is in the
tray.
Go to
“24x.06 service check” on page 102.
241.14 The media is late reaching the sensor (input)
within the specified time from tray 1.
Go to
“Tray 1 jam service check” on page 101.
241.15 Media tray 1, tray pulled jam. Go to
“Tray 1 jam service check” on page 101.
4514-6xx
Diagnostics and troubleshooting
99
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