Lexmark MX310 User Manual

MX310 and MX317
User's Guide
June 2017 www.lexmark.com
Machine type(s):
7015
Model(s):
270

Lexmark MX310 Specifications

General

Print Technology	Laser
Print Speed	Up to 35 ppm
Print Resolution	1200 x 1200 dpi
Scan Technology	CIS
Copy Speed	Up to 35 cpm
Fax Capability	Yes
Standard Connectivity	USB 2.0, Ethernet
ADF Capacity	50 sheets
Duplex Printing	Yes
Processor Frequency	800 MHz
Display	2-line LCD
Functions	Print, Copy, Scan, Fax
Fax Speed	33.6 Kbps
Network Connectivity	Ethernet
Operating Systems Supported	Windows, Mac OS, Linux
Input Capacity	250 pages
Standard Output Capacity	150 sheets

Summary

Safety information

Conventions

Defines notes, warnings, and cautions used in the guide for clarity and safety.

Learning about the printer

Finding information about the printer

Explains how to find setup documentation, user guides, and support information online or through the software.

Additional printer setup

Installing internal options

Details on installing internal components like memory cards and fonts, with safety precautions.

Loading paper and specialty media

Setting the paper size and type

Guides on configuring paper size and type settings for various trays and feeders.

Configuring Universal paper settings

Instructions for defining custom paper sizes for printing when preset options are insufficient.

Loading trays

Step-by-step guide on how to properly load paper into the printer trays, emphasizing safety.

Paper and specialty media guide

Using specialty media

Provides tips and guidelines for using letterhead, transparencies, and envelopes with the printer.

Printing

Printing a document

Basic steps for printing a document from a computer, including adjusting toner darkness.

Printing from a mobile device

Instructions for printing from mobile devices using Mopria, Google Cloud Print, AirPrint, and Lexmark Mobile Print.

Copying

Making copies

Explains how to make quick copies using either the ADF or the scanner glass.

Copying using the ADF

Details the process of copying multi-page documents using the automatic document feeder.

Copying using the scanner glass

Instructions for copying single-page documents, photos, or books using the scanner glass.

E-mailing

Setting up the printer to e-mail

Guides on configuring the printer's email function and specific email settings.

Faxing

Setting up the printer to fax

Provides an overview and notes for setting up the fax function on the printer.

Scanning

Scanning to an FTP address

Instructions on how to scan documents directly to an FTP server, including creating shortcuts.

Scanning to a computer

Steps for scanning documents and saving them to a computer, including creating scan profiles.

Understanding the printer menus

Menus list

An overview of the different menus available on the printer, categorized for easy navigation.

Securing the printer

Statement of Volatility

Explains printer memory types and when to erase sensitive data for security.

Erasing volatile memory

Describes how to erase volatile memory (RAM) by simply turning off the printer.

Erasing non-volatile memory

Details the process for securely erasing non-volatile memory, including device and fax data.

Maintaining the printer

Cleaning printer parts

Provides instructions for cleaning the exterior of the printer, with safety precautions.

Cleaning the scanner glass

Step-by-step guide on how to clean the scanner glass and ADF glass for optimal performance.

Checking the status of parts and supplies

Explains how to check the status of printer supplies and parts via the control panel or Embedded Web Server.

Estimated number of remaining pages

Information on how the printer estimates remaining pages and the factors affecting accuracy.

Ordering supplies

Using genuine Lexmark parts and supplies

Emphasizes the benefits of using genuine Lexmark parts and supplies for optimal performance and warranty.

Ordering toner cartridges

Lists part numbers for toner cartridges for different regions and programs.

Ordering an imaging unit

Provides information on ordering imaging units and how low print coverage can affect them.

Ordering a maintenance kit

Details the components included in a maintenance kit and when replacement might be needed.

Moving the printer

Moving the printer to another location

Safety guidelines and procedures for safely moving the printer to a new location, considering weight and handling.

Managing the printer

Finding advanced networking and administrator information

Guides users to resources for advanced networking and administrative tasks using the Embedded Web Server.

Accessing the remote control panel

Explains how to use the remote control panel via a web browser to interact with the printer.

Setting up e-mail alerts

Instructions on configuring email notifications for low supplies, paper changes, or paper jams.

Clearing jams

Avoiding jams

Tips on proper paper loading and handling to prevent paper jams.

Identifying jam locations

A guide to common locations where paper jams can occur within the printer.

Paper jam in the front door

Specific steps to clear a paper jam located in the front door of the printer, including safety warnings.

Paper jam in the rear door

Instructions for clearing a paper jam found in the rear door of the printer, with safety precautions.

Troubleshooting

Understanding the printer messages

Explains common printer messages and provides initial troubleshooting steps.

Defective flash detected [51]

Troubleshooting steps for errors related to defective flash memory cards.

Error reading USB drive. Remove USB.

Instructions for resolving issues when an unsupported USB device is detected.

Fax partition inoperative. Contact system administrator.

Guidance for addressing fax partition errors, recommending administrator contact.

Solving printer problems

The printer is not responding

A troubleshooting guide for when the printer fails to respond, covering power, sleep mode, and cable connections.

Printer display is blank

Steps to take if the printer's display screen is blank, including checking power and restarting.

Cannot detect internal option

Troubleshooting steps for when the printer cannot detect an installed internal option, covering installation and controller board checks.

Paper feed problems

Jammed pages are not reprinted

How to enable jam recovery settings so that jammed pages are reprinted automatically.

Paper frequently jams

Troubleshooting steps for frequent paper jams, focusing on paper loading and tray alignment.

Paper jam message remains after jam is cleared

Instructions for clearing a persistent paper jam message after the physical jam has been resolved.

Print quality problems

Characters have jagged or uneven edges

Solutions for print quality issues causing jagged or uneven text characters, related to font support.

Job prints from the wrong tray or on the wrong paper

Troubleshooting steps when print jobs use the incorrect paper tray or paper type.

Large jobs do not collate

How to resolve issues where large print jobs fail to collate correctly.

Multiple-language PDF files do not print

Troubleshooting steps for printing PDF files with multiple languages, focusing on font embedding.

Print jobs do not print

Print job takes longer than expected

Tips to speed up print jobs, including adjusting environmental settings and reducing job complexity.

Printing slows down

Explains reasons for reduced print speed, such as narrow paper or elevated temperatures, and replacement of fusers.

Tray linking does not work

Troubleshooting steps for when the printer's tray linking feature is not functioning correctly.

Unexpected page breaks occur

How to resolve issues causing unexpected page breaks, possibly related to print timeout settings.

Clipped pages or images

Characters have jagged or uneven edges

Solutions for print quality issues causing jagged or uneven text characters, related to font support.

Compressed images appear on prints

Addresses compressed image output, potentially related to fuser type and paper size.

Gray background on prints

How to resolve gray backgrounds appearing on prints, possibly by adjusting toner darkness or reinstalling imaging unit.

Horizontal voids appear on prints

Troubleshooting steps for horizontal voids in print output, involving software patterns and imaging unit.

Incorrect margins on prints

Paper curl

Solutions for paper curling issues, including checking guides, paper type, and loading fresh paper.

Do print irregularities still appear?

Further troubleshooting for print irregularities, checking paper texture and reinstalling imaging unit.

Print is too dark

Steps to resolve prints that are too dark, by adjusting toner darkness and paper settings.

Print is too light

Troubleshooting steps for prints that are too light, involving toner darkness and paper settings.

Printer is printing blank pages

Printer is printing solid black pages

Steps to resolve printers that produce solid black pages, typically involving the imaging unit.

Repeating defects appear on prints

How to address repeating defects on prints by measuring distances and checking the imaging unit.

Shadow images appear on prints

Troubleshooting steps for shadow images on prints, focusing on paper loading and imaging unit.

Skewed print

Solutions for skewed print output, involving paper guides, paper support, and imaging unit.

Streaked vertical lines appear on prints

Toner fog or background shading appears on prints

Steps to resolve toner fog or background shading on prints, typically by reinstalling the imaging unit.

Toner specks appear on prints

Troubleshooting toner specks on prints, usually resolved by replacing the imaging unit.

Transparency print quality is poor

How to improve transparency print quality by setting the correct paper type.

Vertical voids appear on prints

Steps to fix vertical voids on prints, involving paper type, imaging unit, and toner redistribution.

Solving copy problems

Copier does not respond

Troubleshooting steps for when the copier function is unresponsive, checking error messages and power.

Scanner unit does not close

How to fix the scanner unit not closing properly, by checking for obstructions.

Poor copy quality

Steps to improve copy quality, including checking original document quality and scan resolution.

Partial document or photo copies

Troubleshooting for incomplete scans of documents or photos, focusing on placement and settings.

Solving fax problems

Fax function is not set up

Guidance on setting up the fax function, especially for network printers, and checking cable connections.

Caller ID is not shown

How to troubleshoot issues where Caller ID is not displayed, recommending contact with the telephone company.

Cannot send or receive a fax

Comprehensive troubleshooting for inability to send or receive faxes, covering power, connections, dial tone, and equipment.

Can send but not receive faxes

Steps to resolve issues where the printer can send faxes but not receive them, focusing on paper loading and ring count settings.

Can receive but not send faxes

Received fax has poor print quality

How to address poor print quality on received faxes, suggesting checks on the original document and telephone line.

Solving scanner problems

The scanner does not respond

Troubleshooting steps for when the scanner is unresponsive, covering power, cable connections, and restart procedures.

Scan job was not successful

Steps to resolve scan jobs that fail, including checking cable connections and file names.

Scanner unit does not close

How to fix the scanner unit not closing properly, by checking for obstructions.

Poor scanned image quality

Steps to improve scanned image quality, including cleaning scanner glass, checking original quality, and adjusting settings.

Partial document or photo scans

Embedded Web Server does not open

Guide to resolving issues where the Embedded Web Server fails to open, checking IP address and network connectivity.

Contacting customer support

Contacting customer support

Information on how to contact customer support, including necessary details and available methods.

Notices

Product information

Details about the product name, machine type, and model numbers.

Edition notice

Information regarding the publication date and any disclaimers or notices about the document's content.

Licensing notices

States that licensing notices are available on the installation software CD.

Trademarks

Lists various trademarks and registered trademarks relevant to the product and its software.

Federal Communications Commission (FCC) compliance information statement

European Community (EC) directives conformity

Details EC directives conformity for electromagnetic compatibility, safety, ecodesign, and hazardous substances.

Notice to users of the US telephone network: FCC requirements

FCC requirements for US telephone network connections, including product identifiers and RJ-11 jacks.

Avis de conformité aux normes de l’industrie du Canada

French statement of conformity to Canadian Industry standards for digital apparatus.

Power consumption

Product power consumption

Documents power consumption characteristics for different printer modes like Printing, Copy, Scan, Sleep, Hibernate, and Off.

Sleep Mode

Explains the energy-saving Sleep Mode and how its timeout can be configured.

Hibernate Mode

Describes the ultra-low power Hibernate mode and methods to enter it.

Industry Canada compliance statement

Compliance statement for digital apparatus meeting Canadian Interference-Causing Equipment Standard ICES-003.

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS

Lexmark International, Inc., Lexington, KY

Identifies the manufacturer's location.

Limited warranty

Details the terms of Lexmark's limited warranty for the product, including coverage and exclusions.

Limited warranty service

Explains the warranty period, proof of purchase requirements, and responsibilities during service.

Extent of limited warranty

Clarifies what the limited warranty does and does not cover, including exclusions for misuse and third-party parts.