Lexmark MX910 Series User Manual

363 pages

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MX910 Series

User's Guide

June 2014 www.lexmark.com

Machine type(s):

7421

Model(s):

036, 236, 436

Default Chapter2
- Table of Contents2
Safety Information7
Learning about the Printer9
- Finding Information about the Printer9
- Connecting the Printer to an Outlet10
- Selecting a Location for the Printer10
- Printer Configurations11
  - Basic Model12
  - Configured Model12
- Understanding the Basic Functions of the Scanner13
- Using the ADF and Scanner Glass14
Understanding the Printer Control Panel15
- Using the Control Panel15
- Understanding the Colors of the Sleep Button and Indicator Lights15
- Understanding the Home Screen16
- Using the Touch-Screen Buttons18
Setting up and Using the Home Screen Applications20
- Finding the IP Address of the Printer20
- Finding the IP Address of the Computer20
- Accessing the Embedded Web Server20
- Customizing the Home Screen21
- Understanding the Different Applications21
- Activating the Home Screen Applications22
- Setting up Remote Operator Panel25
- Exporting and Importing a Configuration26
Additional Printer Setup27
- Installing Internal Options27
- Installing Hardware Options38
- Attaching Cables44
- Setting up the Printer Software45
- Networking46
  - Connecting the Printer Using the Wireless Setup Wizard47
  - Connecting the Printer to a Wireless Network Using the Embedded Web Server49
- Verifying Printer Setup50
Loading Paper and Specialty Media51
- Setting the Paper Size and Type51
- Configuring Universal Paper Settings51
- Loading Trays51
- Loading the Multipurpose Feeder53
- Linking and Unlinking Trays56
  - Creating a Custom Name for a Paper Type57
  - Assigning a Custom Paper Type57
Paper and Specialty Media Guide58
- Using Specialty Media58
- Tips on Using Labels59
- Tips on Using Letterhead59
- Paper Guidelines60
- Supported Paper Sizes, Types, and Weights63
- Paper Types and Weights Supported by the Printer66
- Supported Paper Types68
Printing70
- Printing Forms and a Document70
- Printing from a Flash Drive or Mobile Device71
  - Supported Flash Drives and File Types72
  - Printing from a Mobile Device72
- Printing Confidential and Other Held Jobs73
- Printing Information Pages74
- Canceling a Print Job75
Copying76
- Making Copies76
- Creating a Copy Shortcut77
- Customizing Copy Settings78
- Placing a Header or Footer on Pages81
- Canceling a Copy Job While Pages Are Being Printed81
- Understanding the Copy Options81
- Save as Shortcut82
E-Mailing84
- Setting up the Printer to E-Mail84
- Creating an E-Mail Shortcut85
- E-Mailing a Document85
- Customizing E-Mail Settings86
- Canceling an E-Mail86
- Understanding the E-Mail Options86
Faxing89
- Setting up the Printer to Fax89
- Sending a Fax105
- Sending a Fax at a Scheduled Time106
- Creating Shortcuts107
- Customizing Fax Settings108
- Canceling a Fax Job109
- Holding and Forwarding Faxes109
- Understanding the Fax Options110
- Delayed Send111
Scanning112
- Using Scan to Network112
- Scanning to an FTP Address112
- Scanning to a Computer or Flash Drive114
- Understanding the Scan Options115
Understanding the Printer Menus117
- Menus List117
- Paper Menu118
- Reports Menu128
- Network/Ports Menu129
T131
- Network Card Menu131
- Tcp/Ip Menu131
- Security Menu141
- Settings Menu148
Saving Money and the Environment198
- Saving Paper and Toner198
- Saving Energy199
- Recycling200
Securing the Printer202
- Using the Security Lock Feature202
- Statement of Volatility202
- Erasing Volatile Memory203
- Erasing Non-Volatile Memory203
- Erasing Printer Hard Disk Memory203
- Configuring Printer Hard Disk Encryption204
- Finding Printer Security Information204
Maintaining the Printer205
- Cleaning Printer Parts205
- Emptying the Hole Punch Box209
- Checking the Status of Parts and Supplies210
- Estimated Number of Remaining Pages210
- Ordering Supplies211
- Ordering a 300K Maintenance Kit212
- Storing Parts and Supplies212
- Replacing Supplies213
- Replacing the 300K Maintenance Kit225
- Replacing the ADF Scan Pad235
- Moving the Printer237
  - Moving the Printer to Another Location238
  - Shipping the Printer238
Managing the Printer239
- Checking the Virtual Display239
- Setting up E-Mail Alerts239
- Viewing Reports239
- Copying Printer Settings to Other Printers240
- Configuring Supply Notifications from the Embedded Web Server240
- Restoring Factory Default Settings241
Clearing Jams242
- Avoiding Jams242
- Understanding Jam Messages and Locations243
- [X]-Page Jam, Clear Jammed Paper from Multipurpose Feeder. [200.XX]245
- [X]-Page Jam, Open Door C and Clear All Jammed Paper. [2Yy.XX]245
- [X]-Page Jam, Slide the 3000-Sheet Tray and Open Door C. [2Yy.XX]247
- [X]-Page Jam, Open Door D and Clear All Jammed Paper. [24Y.XX]249
- [X]-Page Jam, Slide the 3000-Sheet Tray and Open Door D. [24Y.XX]251
- [X]-Page Jam, Slide the 3000-Sheet Tray and Open Door F. [24Y.XX]252
- [X]-Page Jam, Open Doors G, H, and J and Clear Jammed Paper. Leave Paper in Bin. [4Yy.XX]255
- [X]-Page Jam, Press Latch to Access Area G. Leave Paper in Bin. [40Y.XX]258
- [X]-Page Jam, Press Latch to Access Area G and Clear Jammed Staples. Leave Paper in Bin. [402.93]261
- [X]-Page Jam, Open Door H and Rotate Knob H6 Clockwise. Leave Paper in Bin. [426.XX-428.XX]264
- [X]-Page Jam, Press Latch at Area E to Open Adf's Top Cover. [28Y.XX]269
Troubleshooting271
- Understanding the Printer Messages271
  - Disk Must be Formatted for Use in this Device273
  - Empty the Hole Punch Box273
  - Fax Memory Full274
  - Load Staples277
  - Paper Changes Needed279
  - Remove Paper from All Bins280
  - Remove Paper from Standard Output bin281
  - Replace All Originals if Restarting Job281
  - Replace Jammed Originals if Restarting Job282
  - Restore Held Jobs283
  - Some Held Jobs Were Not Restored284
  - Supply Needed to Complete Job285
  - Unsupported Disk286
- Unformatted Flash Detected286
- Solving Printer Problems287
- Printer Display Is Blank289
  - Hardware and Internal Option Problems289
  - Internal Print Server Does Not Operate Correctly290
  - Internal Solutions Port Does Not Operate Correctly290
- Tray Problems291
  - Paper Feed Problems292
  - Jammed Pages Are Not Reprinted292
- Paper Frequently Jams293
- Solving Print Problems294
- Envelope Seals When Printing295
- Incorrect Characters Print296
- Job Prints from the Wrong Tray or on the Wrong Paper296
- Large Jobs Do Not Collate297
  - Print Job Takes Longer than Expected298
  - Print Jobs Do Not Print299
- Tray Linking Does Not Work300
  - Unexpected Page Breaks Occur300
  - Print Quality Problems301
- Clipped Pages or Images301
- Gray Background on Prints303
- Horizontal Voids Appear on Prints303
- Incorrect Margins on Prints304
- Paper Curl305
  - Printer Is Printing Blank Pages306
  - Printer Is Printing Solid Black Pages307
- Print Irregularities307
- Print Is too Dark309
- Print Is too Light310
  - Repeating Defects Appear on Prints311
  - Shadow Images Appear on Prints312
- Skewed Print313
  - Streaked Horizontal Lines Appear on Prints314
  - Streaked Vertical Lines Appear on Prints315
  - Toner Fog or Background Shading Appears on Prints316
- Toner Rubs off317
- Toner Specks Appear on Prints317
- Transparency Print Quality Is Poor318
- Uneven Print Density318
- Vertical Voids Appear on Prints318
- Solving Copy Problems320
- Copier Does Not Respond320
- Poor Copy Quality321
- Solving Fax Problems322
- Caller ID Is Not Shown322
- Cannot Send or Receive a Fax323
  - Can Receive but Not Send Faxes325
  - Can Send but Not Receive Faxes326
  - Received Fax Has Poor Print Quality327
- Solving Scanner Problems329
- Cannot Scan from a Computer329
- Poor Scanned Image Quality329
- Scan Job was Not Successful330
- Scanner Unit Does Not Close331
- Scanning Takes too Long or Freezes the Computer331
- The Scanner Does Not Respond332
- Solving Home Screen Application Problems333
- Embedded Web Server Does Not Open333
- Contacting Customer Support334
Notices335
- Product Information335
- Edition Notice335
- Power Consumption339
Index352

Questions and Answers:

S
Shelley MosesAug 25, 2025
Why does my Lexmark All in One Printer say incorrect paper size?
- S
  Sara WilliamsAug 25, 2025
  This message appears because the paper loaded in the tray or feeder does not match the size specified in the printer settings. To resolve this, load the correct paper size and type in the tray or feeder, and then specify the paper size and type in the Paper menu on the control panel. Also, ensure that the correct paper size and type are specified in Print Properties or the Print dialog settings. Check the length and width guides and make sure that the paper is loaded properly in the tray or feeder. Alternatively, from the control panel, touch Continue to clear the message and then print using a different tray, touch Reset active bin to reset the active bin for a linked set of bins, or cancel the print job.

Lexmark MX910 Series Specifications

General

Print Technology	Laser
Print Speed (Black)	55 ppm
Print Resolution	1200 x 1200 dpi
Monthly Duty Cycle	Up to 300, 000 pages
Duplex Printing	Yes
Scan Resolution	600 x 600 dpi
Scan Speed (Black)	Up to 70 ipm
Scan Speed (Color)	Up to 70 ipm
Fax Speed	33.6 Kbps
Copy Speed (Black)	55 cpm
Copy Resolution	600 x 600 dpi
Fax Resolution	300 x 300 dpi
Operating System Compatibility	Windows, Mac, Linux
Functionality	Copier, Fax, Printer, Scanner
Connectivity	USB, Ethernet
Memory (Standard)	4 GB
Media Sizes Supported	Letter, Legal, Executive, Ledger, A4, A5