2-44 Service Manual
4061-xx0
User attendance messages—paper jams and paper handling errors (2xx.xx)
When the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select
Show Areas on the operator panel, you can view one or more images to help you clear the jam.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
code
Sub
codes
Description Possible causes Action
200 .00 Paper jam around input
sensor.
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size
• Paper jam leaving page over sensor
• Fan media and stack flat in
tray or multipurpose feeder.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor service
check” on page 2-102.
200 .01 Input sensor covered too
long.
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size.
• Paper jam leaving page over sensor.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor service
check” on page 2-102.
200 .02 Input sensor covered too
long.
• Multi-sheet feed that is shingled.
• Tray size sensing wrong size.
• Paper jam leaving page over sensor.
• Fan media and stack flat in
tray or MPF.
• Check for anything in the
paper path that might cause
the paper to jam.
• If clearing a paper jam does
not fix the problem, go to
“Input sensor service
check” on page 2-102.
200 .04 Input sensor covered too
quickly
• Paper pre-staged in path.
• Wrong configuration ID causes
engine to assume 500-sheet paper
path on 250-sheet model.
• Bouncy input sensor.
• Check MPF and friction pad.
• Fan media and stack flat in
tray or MPF.
• Use different media.
• Check config ID.
200 .06 Imaged page not
expected page.
Bouncy pass thru sensor. Perform a sensor test to check
the sensor for the tray. See
“Sensor Test (input tray)” on
page 3-13.
200 .07 Option tray never picked
a page.
Go to “Input sensor service
check” on page 2-102.
23<x> Paper Jam,
3 pages jammed
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