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LI-COR Odyssey - Obtaining Technical Support

LI-COR Odyssey
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Chapter 3: Maintenance
Page 16
10) Replace the instrument top panel and tighten the 4 screws until they are snug – do not over-tighten them.
11) Reconnect the power cord and ethernet cable.
Depending on the state of the old desiccant, it may take up to a few hours before the instrument is ready to be used. The
status can be viewed by powering on the Odyssey
®
Fc Imager and then starting the Image Studio software. Observe the
Status on the acquisition tab in the main window. When the instrument is ready for use, the Status will be “Ready”.
Note: If an error message to replace the desiccant is displayed after replacing the desiccant, power off the Odyssey Fc
Imager and wait an hour or two. After waiting for the air inside the camera to dry, power on the Odyssey Fc Imager, start
the application software, and see if the Status changes to “Ready” with no further error messages. If only a warning
message is displayed, rather than an error message, the instrument can be operated normally as long as the Status is
“Ready”.
Obtaining Technical Support
To resolve a problem with your Odyssey Fc Imager, start by contacting LI-COR Technical Support at 800-645-4260
(U.S. only), or emailing biohelp@licor.com. Outside of the U.S., contact your local sales office or distributor. Be pre-
pared to give the serial number of your instrument, which can be found on a label near the computer module on the right
side of the instrument.
LI-COR Technical Support may ask you to provide copies of the instrument log files to aid in diagnosing problems. The
log files can be archived in a standard zip file by choosing File > Zip Select Event Logs. Archive all the log files or just
a portion if you have restrictions on the file size that can be transmitted via e-mail. Save the log file and e-mail it to the
address recommended by Technical Support.

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