Lighthouse S3100/S5100/Boulder Counter Operating Manual
3-2 248083389-1 Rev
Shipping
Instructions
Should it become necessary to return the unit to the factory for any
reason, contact Lighthouse Customer Service at 800-945-5905 (USA
Toll Free) or 541-770-5905 (Outside of USA) or visit our website,
www.golighthouse.com/rma, and obtain a Return Merchandise
Authorization (RMA) number. Reference this number on all shipping
documentation and purchase orders. After receipt of the RMA number,
follow the shipping instructions below:
WARNING: If the
instrument is damaged
during a return shipment
due to inadequate user
packing, the warranty
may be voided and may
result in additional
repairs being billed to
the customer.
1. Use the original container, nozzle caps and packing materials when-
ever possible. Remove any instrument battery and package it to
ship separately - refer to www.golighthouse.com/rma for detailed
instructions. Remove attachments, such as TRH or Isokinetic
probes, and package to prevent physical and ESD damage (TRH).
2. If the original container and packing materials are not available,
wrap the unit in “bubble pack”, surround with 4 inch shock-
absorbent material and place in a double-wall carton - the
instrument should not rattle around when the carton is vigorously
shaken. If the instrument is damaged during shipment due to
inadequate user packing, the warranty may be voided and may
result in additional repairs being billed to customer. Contact
Lighthouse at800-945-5905 (USA Toll Free) or 541-770-5905
(Outside of USA) to purchase a replacement shipping container and
nozzle caps.
3. Seal container or carton securely. Mark “FRAGILE” and write the
Return Merchandise Authorization (RMA) number on any
unmarked corner.
4. Return the instrument to the address provided by a Lighthouse
representative or the RMA website.
Note:
Before packing the
Boulder Counter for return
shipment, the ISP Filter
Cap and ISO Probe must
be removed from the
instrument.
To remove the filter cap
and probe, refer to pages
3-7 through 3-9 and
reverse Steps 1 through 6.
Figure 3-1 Examples of SOLAIR 3100 and 5100
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