Reference 55-85
User manual
103
Export log file
To resolve problems, a log file can be provided for the service. The log
file can be exported to a USB storage device or manually or automa-
tically transferred via the Internet.
The log file can be transferred via the Internet only when an online
connection exists. The transferred data is anonymous and purely of
technical nature without reference to person, location or IP address.
Browser history or login details are not stored or transferred.
Call export of the log file
HOME: Call Home view.
Mark System settings,
OK call System settings.
Mark Control,
go to next column.
Mark more ...,
call other settings.
Mark Export log file,
go to next column.
Select I agree, if you accept the privacy
policies,
OK Confirm selection.
Select Via Internet, Via USB or Settings.
When selecting Via Internet:
Mark Export log files now,
OK confirm selection.
This transfers all stored log files to the Loewe
server.
After successful transmission, a reference
number will be displayed that you can specify as
a reference when making inquiries.
...
Confirm with
OK
Back
I agree
I don't agree
Export log
file
Dear Sir or Madam,
For securing our quality standards and for statistical analysis your device
transmits technical data to our server.
This data is anonymous and of a technical nature without reference to
person, location or IP address.
All data will be deleted from our servers not later than 4 weeks.
More information can be found in our privacy policy.
(https://www.loewe.tv/uk/service/datenschutz.html)
Export log file
...
Back
Export log
file
Export
Unmount
Here you can export the log file existing in the system. This one can be
provided to the service for troubleshooting.
Before you remove the USB storage again, you need to safely
disconnect it with “Unmount” from the TV set to prevent data loss.
Target USB1
Via Internet Via USB Settings
Export log file
When selecting Via USB:
Select a target if several USB storage media
are available.
Mark Export,
OK confirm selection.
Before you remove the USB storage again, you need
to safely disconnect it with Unmount from the TV
set to prevent data loss.
When selecting Settings:
Mark the desired setting.
Autom.
Export
Herewith you enable/disable the automatic export
of the problem file as soon as a problem situation
has occurred.
When set to on, the file is automatically transferred
to the Loewe server and stored as soon as a problem
situation has occurred.
...
Back
Export log
file
Export log file
Hereby you enable/disable the automatic export of the problem file as
soon as a problem situation has occurred. The file is transferred to the
Loewe server and stored there.
Autom. export on off
Via Internet Via USB Settings
System settings
Control
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