Direct Line Pickup—Active Line (I68LL)
5-109
Direct Line Pickup—Active Line (I68LL)
Description
This feature allows users to access a ringing or held call, or to join a call in
progress on a specific outside line (where
LL
is a system line number).This
feature is useful for picking up a ringing or held call or for joining a call on a line
that is not assigned to the phone.
Related Features
â– If a line is
idle
, users cannot access it with this feature (they hear busy
tone). For information about accessing an idle line, see Direct Line
Pickup—Idle Line.
â– If Line Access Restriction (#302) or pool Access Restriction (#315) is set
to No Access or Out Only for a line assigned to an extension or lines within
a pool, a user at the restricted extension hears busy tone if Direct Line
Pickup is used to answer a call on that line which is ringing at another
extension (but the user can join a call or access a held or transferred call on
the line).
â– Direct Line Pickup cannot be used to access an active call at an extension
that has Privacy activated or that is part of a Conference Call, or a held
call at an extension that used Exclusive Hold.
â– Calls picked up with this feature get Caller ID information, unless Line
Access Restriction (#302) or Pool Access Restriction (#315) is used to
prevent users at specific extensions from viewing Caller ID for ringing calls.
Considerations
â– This feature is useful when users are requested or paged to pick up a call
on a specific line that does not appear on their phone.
â– Users
cannot
access conference calls using this feature.
■You can program a Direct Line Pickup—Active Line button on a system
phone to pick up a line by pressing the button then dialing the two-digit line
number.
Programming
(See Figure 2-3 on page 2-22 for the location of special programming buttons such
as
s and e on system phones.)
To program a Direct Line Pickup—Active Line button:
1. Press
f 0 0 s s c at extension
10 or 11.
2. Enter the number of the extension to be programmed with this feature.