Feature Reference
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Exclusive Hold (F02)
Description
This feature is available only on system phones.
This feature prevents other extensions from picking up outside calls placed on
hold at a specific extension with a system phone.
Related Features
You can use the Hold button to put calls on regular hold (any extension can pick
up the held call).
Considerations
â– You can program an Exclusive Hold button on a system phone to use the
feature with one touch.
â– For system phones, if a call is left on hold for longer than one minute, the
extension at which the call is held generates a short Hold Reminder Tone.
This tone sounds once every minute until the held call is retrieved, or until
the caller hangs up.
â– If you put a call on a line or a pool on hold and another user picks up that
call, it will no longer be available to you. To ensure that no one else can
retrieve your held call on a pooled line, use Exclusive Hold.
â– This feature cannot be used with Call Screening (F25).
Programming
(See Figure 2-3 on page 2-22 for the location of special programming buttons such
as
s and e on system phones.)
To program an Exclusive Hold button:
1. Press
f 0 0 s s c at extension
10 or 11.
2. Enter the extension number to be programmed with this feature.
3. Press a programmable button.
4. Press
f 0 2.
5. Program another button for this extension or exit programming mode.
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