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Transfer Return Extension (#306)

5-271

Transfer Return Extension (#306)

Description

By default, transferred calls return to the originating extension if they are not

answered. This System Programming procedure can be used to identify a

different return extension for the extension that transfers a call.

Related Features

■ You can use Transfer Return Rings (#105) to define the number of times

all system extensions should ring with transferred calls before they return

to their transfer return extensions.

■ The transfer return extension for any extensions associated with auto

attendant or voice messaging system hardware should be extension 10 (or

another extension with a person who can assist the caller). AA Extensions

(#607) is used to identify the extensions associated with auto attendant

hardware and Hunt Group Extensions (#505) is used to identify the

extensions associated with voice messaging system hardware.

■ If an extension has VMS Cover active, unanswered calls to that extension

are routed to the voice messaging system rather than to the transfer return

extension.

■ For transferred calls that are sent to a covering extension with Call

Coverage: if the covering extension does not answer within the specified

number of Call Coverage Rings (#116) or (#320), the call rings the

specified number of Transfer Return Rings (#105) before it transfer

returns. If the covering extension has Do Not Disturb active, the call rings

one more time after the specified number of Call Coverage Rings (#116)

or (#320) before it transfer returns.

Considerations

■ An unanswered transferred call returns to the transfer return extension

identified for the extension

transferring

the call, not the extension receiving

the call.

■ Do not designate an extension associated with auto attendant or voice

messaging system hardware as the transfer return extension for any user

extension.

■ Transfer return calls do not receive call coverage or voice mail coverage.

Valid Entries

Extension transferring call ✔

Any extension other than the one transferring the call

Lucent Technologies MLS-model User Manual

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