Troubleshooting
6-8
What to do:
Unplug the cord from the base of the Intercom Autodialer and the wall
jack. Replace the cord with a cord that you know works.
â– If the Intercom Autodialer works, the cord is faulty. Call the hotline
(see page 6-1) to arrange for a replacement.
â– If the Intercom Autodialer does not work, call the hotline (see page 6-1).
Record-a-Call Light is Always Red Steady and
You Can’t Record a Call
Possible Cause 1:
You don’t have enough ports assigned into Hunt Group 7.
What to do:
You must assign four ports into Hunt Group 7. This requires PMVS
Release 5 and an upgrade card which allows the increase from two to four ports.
MLC 6 Phone Does Not Ring
Possible Cause 1:
Unique Line Ringing (#209) has been set to a pattern other
than 1 (Release 3.0 or later).
What to do:
For MLC 6 phones, you must always set the ring pattern to Pattern 1.
Problems with Standard Phones
Standard Phone Does Not Ring
Possible Cause 1:
Ringer is turned off.
What to do:
Turn on the ringer.
â– If the phone rings, the problem is solved.
â– If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2:
Call Forwarding is turned on.
What to do:
Check to see if Call Forwarding is turned on.
â– If Call Forwarding is turned on, turn it off.
â– If Call Forwarding is not turned on, go to Possible Cause 3.
Possible Cause 3:
Line Ringing is programmed for No Ring or Delayed Ring.
What to do:
Check the Line Ringing setting for the extension.
â– If Line Ringing is set for No Ring or Delayed Ring, change the setting if
appropriate.
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