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Troubleshooting
If you encounter an issue with your soundbar, please refer to the list.
Troubleshooting
Observation Potential Cause/Solution
No power/function
Check that the power is switched on at
the wall
Check whether the power adaptor is
properly connected to the power outlet
No Sound
Check whether unit is set to MUTE
Check whether mode is correctly
selected
Check whether cables are properly
installed.
No Sound from Bluetooth connection
Check whether you have pressed PAIR
button before pairing.
Check whether external device requires
password “0000”.
Function disturbance
Switch off and Unplug the Unit. Leave it
for 2 minute and switch it on again.
If a particular mode is causing problems,
please try an alternative connection
such as Optical, AUX, or Bluetooth.
Remote Control function Issues
Check whether the battery needs
replacing. Replace if necessary.
Check whether there are obstacles
blocking the remote sensor.
No Sound when connection and
switches to OPTICAL IN Mode
Check and Insure the audio setting of
the input source(e.g. TV, games,
console, DVD Player, etc) is set to PCM
mode while using digital connection
(such as Optical, HDMI and COAXIAL).
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