Radical-7 Signal Extraction Pulse CO-Oximeter Service Manual
7-1
7 Repair and Returns
7.1 Repair Policy
7.1.1 Masimo or an authorized Service Department must perform
warranty repair and service. Do not use malfunctioning
equipment. The product must be repaired.
7.1.2 Please clean contaminated/dirty equipment before returning.
Make sure it is fully dry before packing the equipment.
7.1.3 To return the Radical-7 unit for service, please follow the
Return Procedure outlined in this section.
7.2 Return Procedure
7.2.1 Please clean contaminated/dirty equipment before returning
and make sure it is completely dry before packing the
equipment.
7.2.2 Recommended decontamination procedure for Radical-7
equipment that has the potential for being exposed to blood
or other potentially infectious materials:
7.2.2.1 Put on Lab coat or other protective garment.
7.2.2.2 Put on gloves.
7.2.2.3 Place equipment on the designated decontamination
table.
7.2.2.4 Apply cleaning agent to paper towel. Clean with
70% Isopropyl alcohol wipes, or 1:10 bleach to water
solution. Wipe down all aspects of the equipment.
7.2.2.5 Let the equipment air dry completely.
7.2.2.6 Remove gloves.
7.2.2.7 Move equipment to the area designated for
equipment that has been through the
decontamination process.
7.2.2.8 Dispose of all contaminated products properly.
7.2.3 Package the equipment securely – in the original shipping
container if possible – and enclose the following information
and items:
7.2.3.1 Call Masimo From within the United States at (800)
326-4890, option #2, or from outside the United
States at country code (+1) 949-297-7498, option #2
and ask for an RMA number.
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