Matica MC320 - Troubleshooting Common Issues; Power and Printing Problems

MC320 USER GUIDE
I
8-1
8 Trouble shooting
8.1 Printer does not power on
8.2 Printer has printing problems
Printer does not power on
Disconnect and reconnect again the power cables making sure
that an electricity supply is actually present
USER
Make sure that a MC320 printer appears in “Devices and
Printers” and that it is active (icon appears in dark grey)
Make sure that card is present in the input hopper
Make sure that the ribbon is actually loaded and that its
cover is fully closed
USER
Printer does not start
printing (no movement)
Make sure that the ribbon cartridge is inserted correctly
The identifier of the ribbon has been damaged and as a
result cannot be used by the machine: change the
ribbon
USER
Executes movements but
card is not printed
(blank card)
color settings”
Single or Multiple horizontal lines: clean the
printhead using a swab or pen as described in the
User Manual
Dots appear on printout due to dirty cleaning
roller: clean with water as described in the User
Manual
If printout colors or appearance are not satisfactory,
modify the Brightness, Contrast and Sharpness
values in “color settings” on the “Properties”
window and check printout improvement
USER
Defects in Print Quality