Matrix SPARSH VP210 User Guide 126
Appendix
Frequently Asked Questions (FAQs)
General
Q. I get the message ‘A network cable is unplugged’ on the screen.
A. This message is displayed when the Ethernet cable is unplugged from the LAN port. If you are connected to the
network using the Ethernet cable, you will not be able to make/receive calls or access any phone features. Ongoing
calls will be disconnected.
Q. I get the message ‘IP Address conflicted with MAC Address “XX:XX:XX:XX:XX:XX” on the screen.
A. This message is displayed when the IP Address assigned to the phone conflicts in the network. Change the IP
Address of the phone or contact your System Administrator to resolve the conflict.
Q. I cannot access several features of the phone described in this User Guide or the feature I want to
access is not allowed to me.
A. Accessing different features of the phone is dependent on whether the feature is enabled in the Class of Service
(CoS) assigned to your extension. This is determined by your System Administrator while configuring your
extension settings. If you do not have access to the required feature you should contact your System Administrator
to enable the corresponding feature in the CoS.
Q. I get incoming call indication on the phone screen and the Ringer LED also starts glowing. However,
ringtone is not playing.
A. You must have set the Play Ring option as ‘Ring Off’ within the Ringtones and Alerts menu. Select the Play Ring
option as ‘Immediately’ and set the Ringer Volume to an optimum level such that you can listen to the ringtone
whenever an incoming call arrives. For details see, “Changing Ringtone and Alerts”.
Q. The LCD backlight of my phone is never turned OFF. What do I do?
A. You must have set the Backlight Off Timer in your phone as 000 seconds. Set this value as any number between
001 to 999 seconds after which you want the LCD backlight to turn OFF. For details refer,“Changing the Display”.
Q. I cannot make calls on Global Directory numbers using 3 digit index numbers in SARVAM UCS ENT,
PRASAR UCS or ANANT UCS.
A. When you dial Global Directory Index Number using Dial Pad, you need to dial Global Directory Access
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