10 REPAIR INSTRUCTIONS WP4C
10 Repair Instructions
If your WP4C ever needs to be sent in for service or repair, call ME-
TER at 509-332-5600 or fax us at 509-332-5158. We will ask you for
your address, phone number, and serial number. For non-warranty
repairs, we will also ask for a payment method (such as a purchase
order or credit card number), a repair budget, and billing address.
Note: If you purchased your WP4C from one of our international
distributors, please contact them before contacting METER. They
may be able to provide you with local service and help you remedy
the problem.
10.1 Shipping Directions
When you ship your instrument back to us, please include with it a
document with the complete shipping address, name and department
of the person responsible for the instrument, and (most importantly)
a description of the problem. This information will better help our
technicians and our shipping department to expedite repair on your
instrument and ship it back to you in good time.
All WP4Cs returning to METER for servicing must be accompa-
nied with a Return Material Authorization (RMA) form. Prior to
shipping the instrument, please contact a METER customer support
representative to obtain an RMA.
Follow steps 1 through 6 to successfully and safely ship your in-
strument back to us.
1. If possible, ship your WP4C back in its original cardboard box
with foam inserts. If this is not possible, use a box that has
at least four inches of space between your instrument and each
wall of the box. If you are not using the foam inserts, pack
the box moderately tight with packing material, like styrofoam
peanuts
2. Put your instrument in a plastic bag to avoid disfiguring marks
from the packaging.
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