METER EM50 Series - 8 Troubleshooting

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EM50
8. TROUBLESHOOTING
Although METER designed the Em50 for durability and built to the highest manufacturing
standards, problems may occasionally occur. This troubleshooting section details the major
problems and their solutions. If the problem is not listed or these solutions do not solve the
issue, contact Customer Support.
Table 1 Troubleshooting Em50
Problem Possible Solutions
The ECH20 Utility states the
communication port is in
use by another application,
but no other programs
arerunning.
Some PDA synchronization programs monitor serial
communication ports. Disable Microsoft's ActiveSync or Palm's
HotSync system software while trying to use the serial port with
the ECH20 Utility.
The USB to Serial adapter
is not showing in the
communication port picker.
Enable Force find all Communication Ports in the Preferences
menu by going to the Edit menu, clicking Preferences, then the
Communication tab, and enabling the check box at the bottom of
the screen. Enabling this option may find other serial ports that are
not available for use by the ECH20 Utility (for example, modems
installed in your computer).
ECH20 Utility cannot
connect to device.
Try one or more of the following three suggestions to make sure
there is a connection to the ECH
2
O device.
If you are using the accompanying USB cable, download the USB
firmw from metergroup.com. Check your serial port choice. Make
sure the Connect Via drop-down menu shows the name of the
COM port you are using to physically connect to your logger or
DataStation. For example, if our logger is physically connected to
COM1, the Connect Via control should be set to Direct on COM1
Communication Port or Direct on COM3 METER VCA
Check that your serial cable is securely plugged into your logger or
DataStation and your Computer.
Make sure your logger has good Batteries! Replacingbatteries or
your DataStation is plugged in. Try pressing the reset button on
your logger or DataStation.
NOTE: Serial and USB Cables can fail. If you suspect your cable may be the
problem, try connecting to a second logger. If you can connect, the problem
is probably the first logger. If you cannot connect to the second logger
either, the problem may be your cable. Try using a spare METER Serial Cable
Adapter or the USB cable if you are having trouble connecting to a logger.
ECH20 Utility keeps
reporting it lost the
connection to device.
This rarely happens for a direct connection. Please check or
replace your serial or USB cables. You can also increase the
number of times ECH20 Utility tries sending commands to the
logger or DataStation. Increase the Direct Connect Retries on the
Communication tab of the Preferences form.
ECH20 Utility states radio
modem is not responding.
Make sure your serial cable is securely attached to your computer
and your Rm-1. Your Rm-1 should have power and be turned on.