Mircom MiEntry TX3 Series - User Manual

Version 3 TX3 MiEntry Manual 1
LT-6638 Copyright March 2020
TX3 Series
MiEntry Manual

Summary

Introduction

MiEntry Overview

Mircom's TX3 MiEntry is an app for Android and iOS that provides SIP voice and video calling.

System Requirements

Lists the required operating systems and hardware compatibility for MiEntry.

Additional Documentation

References other Mircom literature relevant to the TX3 Nano and IP telephony.

Terms

Defines key technical terms like LAN, Registered, and SIP used in the manual.

Configuring MiEntry

Verify Email and Phone Number

Details on verifying email and phone number using links from Mircom Support emails and texts.

Set Your Password

Instructions for setting up a password for your MiEntry account after verification.

Set up MiEntry App

Steps to configure the MiEntry app using domain, username, and password.

Registration Status

Explains how to check the MiEntry registration status with the SIP server.

Using MiEntry

Answer a Call

Instructions on how to answer incoming calls on iOS and Android devices.

Make a Call

Guide on how to initiate calls to TX3 Nano devices using SIP usernames.

During a Call

Details on controlling calls, unlocking doors, and managing video/audio during an active call.

Call History

How to view the history of incoming, outgoing, and missed calls within the MiEntry app.

Log Out

Steps to log out of the MiEntry app, which unregisters it from the SIP server.

Appendix

Grant Permissions on iOS

Details required permissions for MiEntry on iOS during initial setup.

Grant Permissions on Android

Details required permissions for MiEntry on Android during initial setup.

Troubleshooting iOS

Steps to resolve issues by ensuring MiEntry has the correct permissions on iOS devices.

Troubleshooting Android

Steps to resolve issues by ensuring MiEntry has the correct permissions on Android devices.

Settings

Overview of MiEntry settings, including enabling video and general configuration.

Advanced Settings on iOS

Configuration options for Transport, Open Door Digit, and Debugging on iOS.

Video and Advanced Settings on Android

Details on video settings and advanced configurations like animations for Android.

Warranty and Warning Information

Critical Warnings and Disclaimers

Highlights essential safety warnings, life-safety information, and legal disclaimers for Mircom products.

Installer Guidelines and Responsibilities

Details installer duties and common causes of Mircom System failures.

User Guidance and System Operational Factors

Provides essential guidance for users on system operation, testing, maintenance, and factors affecting performance.

Sensor Triggering and System Interference

Discusses sensor failures, interference with notification appliances, and other system impairments.

Software and Component Integrity

Addresses warranties for software, potential component failures, and integrated product compatibility.

Product Warranty Information

Provides links to official Mircom product warranty, terms, and license agreements.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

The Mircom TX3 Series MiEntry is a mobile application designed for Android (version 6.0 and above) and iOS (version 10 and above) devices, providing SIP (Session Initiation Protocol) voice and video calling capabilities with Mircom's TX3 voice entry products, specifically the TX3 Touch Screens that support SIP, and the TX3 Nano. This application serves as a convenient interface for users to manage calls and access control functionalities from their personal mobile devices.

Function Description:

The primary function of MiEntry is to facilitate communication between a mobile device and a TX3 voice entry product. This includes answering incoming calls from the TX3 system, initiating calls to the TX3 Nano, and controlling access (e.g., unlocking a door) during a call. The app leverages SIP for voice and video communication over an IP network, allowing for remote interaction with visitors at an entry point.

Usage Features:

1. Account Configuration and Registration:

   • Email and Phone Verification: Upon account creation by an administrator, users receive an email and a text message to verify their email address and phone number, respectively. This ensures secure setup and proper communication channels.
   • Password Creation: After verification, users receive an email to create a password for their MiEntry account. This step is crucial for securing access to the application.
   • MiEntry Setup: Users are required to input their SIP account details (domain, SIP username, and SIP password) into the MiEntry app. These credentials are provided during the account creation process. The "Remember Me" option allows users to save these details for future convenience.
   • Registration Status Indicator: The app provides a visual indicator to show the registration status with the SIP server. On iOS, this appears at the top of the Dialpad and History screens. On Android, it's a colored dot next to the SIP username on the Settings screen.
     • Green/Registered: Successfully connected to the server.
     • Yellow/In Progress: Registration is ongoing.
     • Grey/Not Registered: Disconnected, often due to internet issues.
     • Red/Failed: An error occurred during registration, possibly a problem contacting the SIP server or internet connection.

2. Call Management:

   • Answering Calls: When a call comes in from a TX3 voice entry product, the screen displays the caller's configured display name. Users can accept the call on iOS by tapping "Accept" and on Android by tapping the "Answer" icon. For locked iOS devices, users swipe right on an arrow to answer.
   • Declining Calls: Users can decline calls on iOS by tapping "Decline" and on Android by tapping the "Cancel" icon.
   • Making Calls: Users can initiate calls to a TX3 Nano by typing its SIP username into the dialpad and tapping the phone icon.
   • During a Call:
     • Video Feed: If the caller's device supports video and the MiEntry app is configured to accept video calls, a video feed from the caller is displayed.
     • Unlock Door: A "Door" icon allows users to remotely unlock the door connected to the TX3 system. The call is disconnected, and the door automatically relocks after the visitor enters.
     • Refuse Access/Hang Up: The "End Call" icon allows users to terminate the call and refuse access.
     • Mute Microphone: Users can mute their microphone using the microphone icon.
     • Mute Speaker: Users can mute the device's speaker using the speaker icon.
     • Pause/Resume Call: Calls can be put on hold using the "Hold" icon, during which the caller hears music. Calls can be resumed by tapping the hold icon again (iOS) or the play icon (Android).
     • Stop/Start Video (Android only): Users can stop or start the video feed during a call.

3. Call History:

   • The "History" icon on the dialpad provides a list of all made and received calls.
   • Users can tap "Missed" to view only missed calls.

4. Logging Out:

   • Users can log out from the "Settings" screen. Logging out unregisters the app from the SIP server, preventing further incoming calls.

Maintenance Features:

1. Granting Permissions:

   • Initial Setup: The first time MiEntry is opened or a call is made/received, the app requests various permissions (notifications, camera, microphone, Bluetooth, contacts, audio recording, phone calls, pictures, and video recording). Users must grant these permissions for the app to function correctly, especially for video calls.
   • Troubleshooting Permissions: If call issues arise, users can troubleshoot by navigating to their device's settings (iOS: Settings > MiEntry; Android: Settings > Apps > MiEntry > Permissions) and ensuring that Microphone, Camera, and Notifications (for iOS) or Camera, Microphone, and Telephone (for Android) permissions are enabled. For iOS, further notification settings (alerts, sounds, badges) can be configured.

2. Settings Management:

   • Enable Video: This setting, enabled by default, must be active for MiEntry to send and receive video.
   • Advanced Settings (iOS):
     • Transport: Allows changing the SIP transport protocol (default is TCP).
     • Open Door Digit: Configures the DTMF signal sent to the TX3 Nano or Touch Screen to open the door (default is 9). This must match the TX3 system's configuration.
     • Debug: Enables recording of information for Mircom technical support to help resolve issues.
     • Send Logs: Allows users to email debug logs to Mircom technical support.
     • Clear Logs: Erases recorded debug logs.
   • Video and Advanced Settings (Android):
     • Initiate video calls: Controls whether MiEntry automatically requests video when starting a call.
     • Accept incoming video calls: Controls whether MiEntry automatically accepts video requests on incoming calls.
     • Preferred video size: Allows selection of video resolution (default is qvga to conserve bandwidth).
     • Enable animations: Toggles the sliding animations within the app.
     • Open Door Digit: Similar to iOS, configures the DTMF signal for door opening.

The MiEntry app is designed to be user-friendly, providing clear indicators and straightforward controls for managing entry calls and access. Its robust permission management and troubleshooting guidelines ensure that users can maintain optimal functionality.

Mircom MiEntry TX3 Series Specifications