Mitel Remote User Manual

Teleworker Remote IP Phone Configuration Guide
7
Troubleshooting
This section contains troubleshooting information about
• IP phone error messages specific to the Teleworker Solution
• IP phone connectivity and voice quality
IP Phone Error Messages
The following error messages are specific to the Teleworker Solution. Messages are displayed on
the IP phone for 20 seconds, and then the connection between the Teleworker Solution server
and the phone terminates (LOST LINK TO SERVER…DISCONNECTING appears on the
phone's display screen). When the problem is solved, the screen briefly displays WAITING FOR
LINK, and then the connection to the Teleworker Solution server is re-established.
Error Message Problem Solution
TW LICENSE
REQUIRED
CONTACT TW ADMIN
There are not enough
licenses to support your
remote IP phone
Your Administrator must contact
your Mitel Solution Provider to
obtain additional Teleworker
Solution licenses
CONNECTION
REFUSED
CONTACT TW ADMIN
Your IP phone is not
included in the list of
phones permitted to use
the Teleworker Solution
Your Administrator must enable
your IP phone. See “Configuring
Remote IP Phone Properties” in
the Teleworker Solution
Software Blade guide.
CONNECTION
PENDING
PLEASE STAND BY
The Teleworker
Solution cannot
communicate with the
ICP.
Your IP phone will connect to
the supporting ICP as soon as
the ICP becomes available
PASSWORD
REJECTED
The Installer Password
entere
d is incorrect
After a six-second delay, your IP
phone will reset and display the
Installer Password prompt
again. Contact your System
Administrator for a valid
password.
TFTP ERROR 4
or
L2 & BOOT Download
Erro
r
The Teleworker set is
pointing to an IP
address othe
r than that
of the Teleworker
Gateway.
Ensure that you enter the proper
Teleworker Gateway IP address
while configuring the set for
Teleworker operation.

Mitel Remote Specifications

General

Brand	Mitel
Model	Remote
Category	IP Phone
Language	English