Safety
Mini-Convectron Module Instruction Manual - 275513 13
1.8 Service Guidelines
Some minor problems are readily corrected on site. If the product requires service, contact the MKS
Technical Support Department at +1-833-986-1686. If the product must be returned to the factory
for service, request a Return Material Authorization (RMA) from MKS. Do not return products without
first obtaining an RMA. In some cases a hazardous materials disclosure form may be required. The
MKS Customer Service Representative will advise you if the hazardous materials document is
required.
When returning products to MKS, be sure to package the products to prevent shipping damage.
Shipping damage on returned products as a result of inadequate packaging is the Buyer's
responsibility.
For Customer Service / Technical Support:
MKS Global Headquarters
2 Tech Drive, Suite 201
Andover MA, 01810 USA
Phone: +1-833-986-1686
Email: insidesales@mksinst.com
Visit our website at www.mksinst.com
1.9 Warranty Information
MKS Instruments, Inc. provides an eighteen (18) month warranty from the date of shipment for new
products. The MKS Instruments, Inc. General Terms and Conditions of Sale provides the complete and
exclusive warranty for MKS products. This document may be located on the MKS web site at
www.mksinst.com, or may be obtained by contacting a MKS Customer Service Representative.
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