Mini-Convectron Module Instruction Manual - 275513 47
Chapter 4 Maintenance
4.1 Customer Service
Some minor problems are readily corrected on site. If the product requires service, contact the MKS
Technical Support Department at +1-833-986-1686. If the product must be returned to the factory
for service, request a Return Material Authorization (RMA) from MKS. Do not return products without
first obtaining an RMA. In some cases a hazardous materials disclosure form may be required. The
MKS Customer Service Representative will advise you if the hazardous materials document is
required.
When returning products to MKS, be sure to package the products to prevent shipping damage.
Shipping damage on returned products as a result of inadequate packaging is the Buyer's
responsibility.
For Customer Service / Technical Support:
MKS Global Headquarters
2 Tech Drive, Suite 201
Andover MA, 01810 USA
Phone: +1-833-986-1686
Email: insidesales@mksinst.com
Visit our website at www.mksinst.com
4.1.1 Damage Requiring Service
Shut OFF power to the module and refer servicing to qualified service personnel under the following
conditions:
a. If any liquid has been spilled onto, or objects have fallen into, the module.
b. If a circuit board is faulty.
c. If the Convectron gauge sensing wire is open or the gauge is contaminated.
d. If the module has been exposed to moisture.
e. If the module does not operate normally even if you follow the operating instructions. Adjust only
those controls that are explained in this instruction manual. Improper adjustment of other
controls may result in damage and will often require extensive work by a qualified technician to
restore the module to its normal operation.
f. If the module has been dropped or the enclosure has been damaged.
g. If the module exhibits a distinct change in performance.
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