17
ERRORS AND MESSAGES
Code Description Cause Operations to be performed Solutions
Er01
Turn off due to
safety thermostat
intervention
HEATING FAN BROKEN
Unblock and verify the proper
function of the fan
If the fan is broken, contact an
authorised technician
HIGH TEMPERATURE IN
PELLET TANK
Unblock and turn on the stove, if
the error reoccurs turn off the stove
If the error persists, contact an
authorised technician
THERMOSTAT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the thermostat is broken
CONTROL UNIT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
Er02
Turn off due to
chimney flue
occlusion
CHIMNEY FLUE OCCLUDED
Unblock and check, if you need to
clean your chimney flue
If the error persists, contact an
authorised technician
WIND IN THE CHIMNEY FLUE
Unblock and check if the flue
needs to be installed according to
standard regulations and directions
contained in this manual
PRESSURE SWITCH BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the pressure switch is
broken
CONTROL UNIT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
Er03
Turn off due to low
fume temperature
PELLET TANK EMPTY
Unblock and check if there are any
pellets in the tank
Refill pellet tank
BLOCKED AUGER
Unblock, clean burner and turn the
stove on again
AUGER MOTOR BROKEN
EXHAUST FUME PROBE BROKEN
Er05
Turn off due to high
fume temperature
DIRTY STOVE
Unblock and turn on the stove, if
the error reoccurs, the stove
probably needs to be cleaned
If the error persists, contact an
authorised technician
EXHAUST FUME SENSOR
BROKEN
If the fume temperature is high
even during the shutdown phase,
thermocouple is broken
Er07
Turn off due to
Encoder error
NO SIGNAL TO ENCODER
Unblock and turn on the stove, if
the error reoccurs, then the
exhaust fan or control unit is
broken
If the error persists, contact an
authorised technician
Er08
Turn off due to
Encoder error
NON SETTING ENCODER
Unblock and turn on the stove, if
the error reoccurs, then the
exhaust fan or control unit is
broken
If the error persists, contact an
authorised technician
Er11
Clock error
PROBLEM WITH THE
CONTROL UNIT
Problem with the control unit
If the error persists, contact an
authorised technician
Er12
Ignition failure
EMPTY PELLET TANK
Unblock and check if there are any
pellets in the tank
Refill pellet tank
IGNITION RESISTANCE BROKEN
Unblock, clean the burner then turn
on, if the following ignitions are not
successful then the ignition
resistance must be replaced
If the error persists, contact an
authorised technician
DIRTY BURNER
Unblock, clean burner then turn on
again
Clean burner
If the error persists, contact an
authorised technician