DCS 1800 StarTAC CELLULAR TELEPHONE
68P09304A85-0 AGen1
19/07/97
1. SCOPE OF MANUAL
This manual is intended for use by experienced technicians familiar with similar types of equipment. It contains all service information
required for the equipment described and is current as of the printing date. Major changes which occur after the printing date are
incorporated by Cellular Manual Revisions (CMR). These CMR’s are added to the manuals as the engineering change is incorporated
into the equipment.
2. MODEL AND KIT IDENTIFICATION
Motorola equipments are specifically identified by an overall model number on the nameplate. In most cases, assemblies and kits
which make up the equipment also have kit model numbers stamped on them. When a production or engineering change is incorporated,
the applicable schematic diagrams are updated.
MOTOROLA SERVICE POLICY (DCS 1800) StarTAC
Warranty:
Product will be sold with the standard 12 months warranty terms and conditions.
Accidental damage, misuse, and retailers extended warranties will not be supported under warranty. Non warranty repairs
will be available at agreed fixed repair prices. Proof of purchase will be required to validate warranty claims.
Core Product
:
Motorola only branded product will be supported under a Low tier DCS Loaner program or alternative low cost service
strategy (To be agreed with the European Customer Service Managers). The customers original telephone will be repaired
but not refurbished as standard.
Appointed Motorola Service hubs may perform both Warranty and Non Warranty field service for Level 2 (module repair)
and 3 (Limited component). The Motorola HTC’s will perform full Level 4 (full pcb component level) repairs.
Customer support (End User)
:
This will be available through the operator own dedicated Call Centres and In Country Help Desks. Operators will be
supported as required by the local Motorola Country Service Manager.
Product Service training should be arranged through the local Motorola National Support Centre.
REPLACEMENT PARTS ORDERING
Only centres authorized by Motorola to carry out repairs will be able to purchase spare parts. Orders for spare parts from
HUB’s, Motorola National Support Centres and Hi-Tech Centres, should be placed with the appropriate Motorola Parts
Distribution Centre.
BOARD REPAIRS
All centres authorized to carry out module level repairs, must return faulty boards to the appropriate HUB or Motorola Hi-
Tech Centre for repair to component level.
FOREWORD
ORDERING INFORMATION
ix
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