41
English
• Charger display 
reads the following 
when the battery is 
thought to be an 
authorized Motorola 
Solutions battery:
UNKNOWN
BATTERY
or
• Charger display the 
following when 
preparing an 
authorized Motorola 
Solutions Lithium-
ion battery for 
shipment:
CANNOT DISCHARGE
FOR LI SHIPMENT
Remove the radio or stand-alone battery from the charger.
Verify that the battery is an authorized Motorola Solutions 
battery listed in Table 14. Other batteries may not charge.If 
the battery is an authorized Motorola Solutions battery, 
then:
• Inspect the charging contacts on the battery for 
contamination or corrosion. Clean the charging contacts 
using a dry cloth.
• Inspect the charging contacts in the charger pocket for 
contamination or corrosion. If contamination or corrosion 
are found, remove power from the charger and clean the 
charging contacts using a dry cloth. 
• Reinsert the authorized Motorola Solutions radio or stand-
alone battery. 
Table 13: Troubleshooting
Problem What to do...
MN002407A01.book  Page 41  Thursday, February 16, 2017  3:18 PM