8 - 6 MC1000 with Windows CE 5.0 Integrator Guide
Mobile computer
battery is not
charging.
Mobile computer was
removed from cable or
cable was unplugged
from AC power too soon.
Ensure cable is receiving power. Ensure mobile computer is
seated correctly. If a mobile computer battery is fully depleted, it
can take up to four hours to fully recharge the battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Mobile computer is not
fully seated in the cable.
Remove and re-insert the mobile computer into the cable,
ensuring it is correctly seated.
Extreme battery
temperature.
Battery will not charge if battery temperature is below 32°F
(0°C) or above 104°F (40°C).
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Cable removed from
mobile computer during
communication.
Reattach cable to mobile computer and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
is not installed or
configured properly.
Perform setup as described in
Chapter 3, ActiveSync
.
Table 8-4 Troubleshooting the Cables (Continued)
Symptom Possible Cause Action
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