To Next PageTo Next PageWhy is the flame on my Napoleon Ascent Linear Indoor Fireplace blue, lazy, and transparent?
If the flame on your Napoleon Indoor Fireplace is blue, lazy, and transparent, there might be a blockage in the vent. Remove any blockage. In very cold conditions, ice buildup may occur on the terminal and should be removed as needed.
Why does a white/grey film form on the glass of my Napoleon Ascent Linear?
If a white or grey film forms on the glass of your Napoleon Indoor Fireplace, it is likely sulphur from the fuel being deposited. Clean the glass with a recommended gas fireplace glass cleaner, ensuring the glass is not hot. Regular cleaning prevents permanent marking.
How to reset remote lockout on Napoleon Ascent Linear Indoor Fireplace?
If your Napoleon Indoor Fireplace's remote control lights up but there is no spark or flame, it may be locked out. Reset it by turning the power source off, then on again.
What to do if the pilot will not light on my Napoleon Ascent Linear Indoor Fireplace and makes noise with no spark?
If the pilot of your Napoleon Indoor Fireplace won't light and makes noise without a spark at the pilot burner, and you have a remote, try reprogramming the receiver code. If the burner comes on and your fireplace has a battery holder, replace the battery holder (including switch), if applicable.
Why are the flames very aggressive in my Napoleon Ascent Linear?
If your Napoleon Indoor Fireplace has very aggressive flames, make sure the door is secured properly. If the problem continues, contact a qualified technician.
What to do if the pilot sparks but will not light on my Napoleon Ascent Linear Indoor Fireplace?
If the pilot on your Napoleon Indoor Fireplace sparks but doesn't light, there could be an issue with the gas supply or you might be out of propane. First, check if you are out of propane gas and fill the tank if needed. If the problem persists, contact a qualified technician to inspect the gas supply.
Why won't my Napoleon Indoor Fireplace turn on or perform any functions?
If your Napoleon Indoor Fireplace won’t perform any functions, first check the breaker to ensure it’s in the “on” position. Also, if your fireplace is equipped with a battery holder (including switch), verify that the 3-position switch is in the remote position (middle).
General| Model | Ascent Linear Series |
|---|---|
| Category | Indoor Fireplace |
| Fuel Type | Natural Gas or Propane |
| Viewing Area | Varies by model |
| Ignition System | Electronic Ignition |
| Control System | Remote Control |
| Glass Type | Tempered Glass |
| Vent Type | Direct Vent |
| Burner Type | Linear Burner |
| Dimensions | Varies by model |
| Weight | Varies by model |
| Installation Type | Built-in |
| Log Set | Optional |
| Warranty | Limited Lifetime Warranty |
Warning about storing flammable vapors and liquids near the appliance.
Procedures for handling a gas smell, including immediate actions.
Warnings regarding hot surfaces, appliance modification, and damage.
Precautions for protecting children from hot surfaces and appliance hazards.
Guidelines on keeping the area clear and proper use of materials.
Legal disclosure about chemicals found in the product.
Awareness of hot areas above the fireplace opening.
Visual identification of main parts like the safety barrier and glass door.
Method for accessing the control panel and components.
Location and importance of the appliance's rating plate.
Steps for the required first-time operation process.
Step-by-step guide to ignite the appliance.
Identification of the switch, battery holder, and remote.
Essential safety warnings before lighting the appliance.
Detailed instructions for safely lighting the fireplace.
Procedures for safely turning off the gas supply.
Step-by-step guide to replace batteries in the battery housing.
How to adjust flame height using the gas control knob.
Identifies buttons, displays, and indicators on the remote.
How to switch between Celsius and Fahrenheit displays.
Actions for receiver battery failure or manual override.
How to recognize and respond to low battery alerts.
Warnings about avoiding components when mounting.
Recommendations for placing items above the fireplace.
Explains the optional gravity vent kit for heat distribution.
Specific clearance diagrams for flush and recessed TV installations.
Advice on using the heat management kit for electronics.
Essential guidelines for appliance upkeep and servicing.
Safe and effective methods for cleaning the glass door.
Instructions for cleaning and maintaining plated surfaces.
Step-by-step guide for removing and putting back the safety barrier.
Steps to remove the decorative door trim.
Detailed instructions for safely removing the glass door.
Required details for ordering replacement parts and warranty claims.
List of available accessories with their corresponding part numbers.
Lists typical issues and their potential causes.
Provides steps to resolve common appliance malfunctions.
Explains the terms, conditions, and exclusions of the product warranty.
