Napoleon PRESTIGE 500 User Manual (English)

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Questions and Answers:

L
Lisa DavisSep 1, 2025
What to do if ignitor works but the knob lights don’t illuminate on Napoleon Grill?
- J
  james24Sep 1, 2025
  If the ignitor works but the knob blue lights don’t illuminate when turn on the light switch and the knob red lights also don’t illuminate when turn on the gas burners on your Napoleon Grill, connect the knob light wire connector to the main wire connector inside of the control panel. If that doesn’t work, replace the light switch, the wire harness of the control panel, or the batteries.
M
martinezmichaelSep 1, 2025
Why do the knob and switch lights blink on my Napoleon PRESTIGE 500 Grill?
- J
  Jessica WilsonSep 2, 2025
  If the knob and switch lights blink eight times with 0.5 seconds intervals and then turn off on your Napoleon Grill, replace the batteries.
M
michael30Sep 2, 2025
What to do if illuminations work but side/rear burner ignition does not work on Napoleon PRESTIGE 500?
- T
  tina95Sep 2, 2025
  If the illuminations of the knob and switch work fine but the side/rear burner ignition does not work on your Napoleon Grill, replace the ignitor switch if the switch light illuminates when you turn the light switch on. Check the switch connection inside the control panel if there’s no illumination on the switch when you turn it on. Replace the ignitor block if the ignitor switch illuminates and sparking noise can’t be heard.
C
Cynthia WadeSep 3, 2025
What to do if the infrared burner flashes back on my Napoleon PRESTIGE 500?
- K
  Keith LewisSep 3, 2025
  If your Napoleon Grill's infrared burner flashes back, turn it off and let it cool for at least two minutes. Then, relight it and burn on high for at least five minutes until the ceramic tiles glow red evenly. Make sure that objects or accessories cover no more than 75% of the grill surface. If the issue continues, inspect the burner for cracks after it cools down. If cracks are found, contact your Napoleon dealer for a replacement.

Napoleon PRESTIGE 500 Specifications

General

Main Burners	4
Side Burner	Yes
Rotisserie Burner	Yes
Material	Stainless Steel
Cooking Area	500 square inches
Ignition System	JETFIRE™ Ignition System
Grill Grates	Stainless Steel
Fuel Type	Natural Gas or Propane