Section 3: Features
54 Product Description
Computer Telephony Integration (CTI) Applications
Description
Computer Telephony Integration (CTI) applications automate your office with TAPI compatibility
and external PC control. CTI puts your telephone system on the cutting edge of modern office pro-
ductivity with:
Personal Computer Interface (PCI)
Use a CTA Module installed in your keyset as a Personal Computer Interface. Installing the
TAPI software driver and TAPI compatible software in your personal computer will allow
your PC to operate your telephone. The TAPI software driver provides all TAPI Basic Ser-
vices and a host of TAPI Supplemental Services. See “TAPI Compatibility” for more.
Telemarketing Dial
Telemarketing Dial is PC-based dialing that enables your staff to canvas prospects quickly and
efficiently. Use third-party database software installed on your PC as auto-dialer which can
automatically look up your clients and dial their numbers. See “Data Communications” for
more on setting up this feature.
Database Lookup
Provided through Caller ID and TAPI Compatible third-party software (such as ACT! or
Goldmine), Database Lookup displays your caller’s account information before their call is
even answered.
Open Architecture Interface (OAI)
OAI allows unique PC-based system functions via third-party development.
Aspire
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