NEC UNIVERGE NEAX 2000 IPS - Dterm Softphone (SP30)

CHAPTER 3 TERMINALS
UNIVERGE NEAX 2000 IPS General Description Page 81
Issue 5
Dterm SoftPhone (SP30)
The Dterm SP30 allows customers to capitalize on the advantages of a converged voice and data
network whether they’re in the office or on the road. The Dterm SP30 combines traditional
business communication needs with the data applications your customers require.
The Dterm SP30 optimally delivers high quality voice via a USB-connected headset. With a
simple drag and drop, the Dterm SP30 allows telephone dialing from other telephone directory
applications such as Microsoft Outlook
®
, HTML pages and Word
®
documents, etc. In addition,
the Dterm SP30 provides an interface to Microsoft’s Telephony Application Programming
Interface (TAPI) via NEC OpenWorX integration, allowing TAPI-enabled applications, such as
Outlook and ACT, to make and receive calls. The Dterm SP30 has the ability to use a wireless
handset (PS) for all voice connections instead of the USB handset. The Dterm SP30 can be
displayed in 1 of 4 different colors (black, red, gold and neon blue) in order to reflect the
“personality” of the day. The Dterm SP30 also allows for 3 different modes of operation.
Maximized mode:
Access to full line of softphone features such as application sharing,
member lists, conference mode, chatting capabilities, Internet access and many others are
just one click away.
Compact Mode:
L-shaped user interface, operating in a small footprint on the PC
screen. Compact view allows the softphone to remain active while another application
window such as a Word document; database file or email is the primary focus on the PC.
With the compact view, the most popular features of the converged softphone are just a
click away.
Task Mode:
The softphone can be minimized and shown as a task within a Microsoft
Operating System. While operating in this mode, the softphone will output an audio
notification to the user upon receiving an incoming call. It will be up to the user to utilize
the hot key in order to activate the Dterm SP30 application and answer the call.
ACD Mode:
The Dterm SP30 ACD client can support two operation modes, ACD and
Business. The Business mode is the default mode. When the ACD mode is configured a
new set of function keys becomes available to the Dterm SP30 ACD user. A popup menu
is also available when in the ACD terminal mode. While in ACD mode the Instant
Messaging feature functions to the MY Line of the terminal, not the ACD Line.