NEC Univerge SV8100 - Page 106

Issue 4.0 UNIVERGE SV8100
3 - 74
ACD Overflow Options Worksheet (41-08)
ACD ACD Group you want to program (1-64)
Overflow
Mode
ACD Overflow Mode [Program 41-08-01]
0 = No overflow with no announcements
1 = Overflow with no announcements
2 = No overflow with 1st announcement only
3 = No overflow with 1st and 2nd announcements
4 = Overflow with 1st announcement only
5 = Overflow with 1st and 2nd announcements
8 = No overflow with 2nd announcement only
9 = Overflow with 2nd announcement only
Overflow
Dest.
ACD Overflow Destination [Program 41-08-02]
0 = No overflow, 1-64 = ACD Groups 1-64, 65 = Voice Mail, 66 = Follows ACD Overflow Table
(Program 41-09-01), 67 = Speed Dial Area (41-08-05), 68 = Incoming Ring Group (41-08-06).
Multiple
Overflow
Dest.
ACD Overflow Destination Priority (1-64 = ACD Groups 1-64) [Program 41-14-03]
Type
ACD Announcement Type [Program 41-08-03]
0=From ACI, 1 = From VRS, 2 = In-Mail
Source
Source for ACD Announcement (not applicable to modes 0 and 1)
ACI (see Program 41-10-01 and 41-10-02, ACI software ports 1-96]
VRS (see Program 41-11-02 and 41-11-04)
In-Mail (see Program 41-19-02 and 41-19-04)
ACD
Overflow
Mode
(41-08-01)
Overflow
Dest.
(41-08-02)
Overflow Destination Priority
(41-14-03)
1st ACD
Announcement
2nd ACD
Announcement
1 2 3 4 5 6 7
Type
(41-08-03)
Source
(41-10-01)
(41-11-02)
(41-19-02)
Type
(41-08-03)
Source
(41-10-02)
(41-11-04)
(41-19-04)
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