UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 89
Supervisor, ACD Group
Description
You can designate an extension in an ACD Group to be the group's supervisor. Once
assigned as an ACD Group Supervisor, the user can:
Take the entire ACD Group out of service (outside callers will hear ringback or
the ACI recording).
Check the log out status of each agent after the group taken down.
Restore the ACD Group to service.
During programming, you can choose one of three modes of operation for each ACD
Group supervisor:
Supervisor's extension cannot receive calls to the ACD Group (mode 0).
Supervisor's extension can only receive ACD Group calls during overflow
conditions (mode 1).
Supervisors extension receives calls just like any other ACD Group agent
(mode 2).
An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group. There are 64 available ACD Groups.
Conditions
An extension can have supervisory capabilities only while it is logged
into the ACD Group.
An Out of Service Function Key (Program 15-07-01 or SC 752:
code *14) will take the assigned group out of service.
A supervisor can not log in/out an AIC member as they are not normal
ACD agents.
An extension assigned as an ACD Group Supervisor cannot also be a
System Supervisor.
Default Setting
ACD Supervisors not programmed.
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