UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 59
One-Digit Dial Out
Description
When a caller to an ACD Group is being played a VRS Delay Announcement they can
dial a one-digit option to dial out of the Group. The One-Digit Dial Out option can be
pressed during the Announcement only, for “x” seconds after the Announcement only.
There is one one-digit option (0~9,
& #) that can be set to transfer the call to an
Extension in the system, VM with integration (Group #), Ring Group, Speed Dial Bin,
and another ACD Group.
Conditions
The One-Digit Dial Out Option can not transfer out to a Department
Group other then a VM Department Group.
Delay Announcement with In-Mail and ACI ports will not allow for the
One-Digit Dial Out option.
Program 41-14-14 is used for both the 1
st
and 2
nd
Delay
Announcements. You can not allow for one and not the other.
Programming
41-08-03 ACD Overflow Options – Delay Announcement Source Type
For each ACD Group (1~64), assign the announcement message types.
Delay Announcement functions are not available for ACD pilot number call.
Each ACD Group can have unique overflow options.
41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
For each ACD Group (1~64), assign the overflow transfer time (0~64800
seconds).
41-11-01 VRS Delay Announcement – Delay Message Start Timer
For each ACD Group (01~64), determine how long the system waits
(0~64800 seconds) before playing the delay message. This program is
activated when the delay announcement source and options are assigned
as VRS in Program 41-08-03.
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