NEC Univerge SV8100 - Section 2 Set up Work Schedules and Work Periods

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 2 - 7
SECTION 3 ASSIGN EXTENSIONS FOR EACH WORK PERIOD
In this step you will assign ACD Groups and the member extensions, set up in
Arrange Extensions into ACD Groups on page 2-1, for each daily Work Period. ACD
will use the Work Schedules and Work Period durations you have already set up in
Set Up Work Schedules and Work Periods on page 2-4. Your system automatically
implements the schedules and periods you have set up.
Use the ACD Assignment Worksheet (41-02-01) on page 2-9 and the Sample ACD
Assignment Worksheet (41-02-01) on page 2-8 to assign ACD Groups and the
member extensions for each daily Work Period.
1. Enter the extension number in an ACD Group.
In the Extension column of the worksheet, enter the extension you entered in
the ACD Group Worksheet on page 2-3. Make additional copies of the ACD
Assignment Worksheet as required. The sample worksheet below includes
extensions 105, 107, 117, 139, 109, 111, and 115. To make it easier to visualize
the groups, the extensions are entered consecutively by ACD Group.
2. Enter an ACD Number for each extension number.
ACD numbers are software assignments the system needs when configuring
ACD. There are 512 possible ACD numbers. Wherever possible, try to make
your ACD numbers in consecutive order.
ACD Agent Work Schedule Worksheet (41-05-01)
ACD Work Schedule Number (1-4)
Day(s) of Week (41-07-01)
Work Period Start Time End Time
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