NEC Univerge SV8100 - Page 14

Issue 4.0 UNIVERGE SV8100
2 - 4
SECTION 2 SET UP WORK SCHEDULES AND WORK PERIODS
A Work Schedule allows you to divide a day into segments (called Work Periods) for
scheduling the activity in your ACD Groups.
 You can set up as many as four Work Schedules, with up to eight Work Periods
in each Work Schedule.
 Each day of the week has one Work Schedule.
 Different days can share the same Work Schedule.
For example, you can designate two Work Periods for the work week, Monday
through Friday. Work Period 1 can be from 8:00 AM to 5:00 PM, when your business
is open. Work Period 2 can be from 5:00 PM to 8:00 AM, when your business is
closed.
Use the ACD Agent Work Schedule Worksheet (41-05-01) on page 2-6 to set up your
Work Schedules and Work Periods. Refer to Sample ACD Agent Work Schedule
Worksheet (41-05-01) on page 2-6.

To set up the work schedule for trunks, refer to Determine Trunk Work Schedules on page 2-12.
Skip Time Interval (41-14-10)
1
Indicate if extension is a member of more than one ACD Group.
ACD Group Worksheet (Continued)
ACD Group
Number (1-64)
(41-02-01)
ACD Master
Number
(11-17-01)
ACD Group
Name
Member Extensions
(41-02-01)
1