NEC Univerge SV8100 - Supervisor, DSS Console

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 101
Supervisor, DSS Console
Description
An ACD Supervisor (Group or System) can use their DSS Console to monitor the
status of the ACD Agents within a group. The DSS Console is an essential tool for
supervisors since ACD Agent status monitoring is not available on a Multiline's
programmable keys, unless Hotline keys are assigned.
When the supervisor presses a button for an ACD Group, the console key flash rates
provide information to the supervisor about these activities of the group agents.
 Logged into the group (i.e., in service)
 Logged out of the group (i.e., out of service)
 Busy on a call
 Placing an Emergency Call to the supervisor. Refer to Emergency Call on page
3-35.
 Not available or installed
The following diagram shows the DSS console flash rates for ACD Supervisors.
A maximum of four consoles are available per extension.
The ACD Supervisor can also use their console for placing and transferring
calls – just like any other extension user.
Conditions
 Changing flash patterns for DSS Consoles will also change them for
Hotline keys.
Agent Logged Off
(Wink Off)
120 IPM
920 - 141a
Emergency Call
(Double Wink Off,
then On)
120 IPM
Emergency Call
(Double Wink Off,
then On)
120 IPM
Agent Logged Off
(Wink Off)
120 IPM