UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 45
Identification Codes for ACD
Agents
Description
Agent Identity Code (AIC)
An Agent Identity Code (AIC) allows ACD agents to log in any extension without
setting Program 41-02-01 (ACD Log In). AIC also allows ACD agents to log in to
multiple ACD groups at the same time. AIC and ACD groups for each work period can
be set in Program 41-18-01 as shown in the following example.
With this example, ACD will work as follows:
Example 1: Log In with AIC 789
During Work Period 1, ACD agents will belong to ACD groups 1, 2, and 16 at the
same time.
During Work Period 2, ACD agents will belong to only ACD group 1.
During Work Periods 3~8, ACD agents will not belong to any ACD group and the
ACD extensions will work as normal extensions.
Example 2: Log In with AIC 567
During Work Periods 1~8, ACD agents will belong to only ACD group 10.
Example 3: Log In with AIC 678
During Work Periods 1~8, ACD agents will belong to ACD groups 2, 3 and 5 at the same
time.
A supervisor cannot log in/out an AIC member as they are not normal ACD agents.
Table
#
AIC
Operation
Group
Work Period
12345678
1 789 1 11------
2 789 1 21------
3 789 1 161------
4 567 10 10 10 10 10 10 10 10 10
5 678 2 22222222
6 678 2 33333333
7 678 2 55555555
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