NEC Univerge SV8100 - Basic Operations; Transferring Calls to an ACD Group

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 2 - 19
 41-13-02 VRS Message Number for Night Announcement – Tone Kind at
Message Interval
For each ACD Group (01~64), define the what the caller will hear between
the night announcements (0=Ring Back Tone, 1=MOH Tone, 2=BGM
Source).
 41-14-10 ACD Options Setup – ACD No Answer Skip Time
For each ACD Group (01~64), set how long the system waits before
transferring an unanswered call to the next ACD agent (0=disabled or
1~64800 seconds). This timer is also used to determine when an
unanswered call is transferred to the Group Supervisor if Program 41-04-01
is set to 1 or 2.
Default Setting
ACD is not set up.
SECTION 8 BASIC OPERATIONS
8.1 Transferring Calls to an ACD Group
To Transfer a call to an ACD Group:
1. At the multiline telephone, press the Transfer key.
- OR -
At single line telephone, hookflash.
 You hear Transfer dial tone.
2. Dial ACD Group Master number.
 You can press a One-Touch Key for the master instead.
3. Hang up.