NEC Univerge SV8100 - Page 28

Issue 4.0 UNIVERGE SV8100
2 - 18
 41-03-02 Incoming Ring Group Assignment for ACD Group – Night
Announcement Service
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
designate whether the Night Announcement Service should be enabled (1)
or disabled (0).
 41-03-03 Incoming Ring Group Assignment for ACD Group – Priority Data
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
assign an Incoming Trunk Ring Group as normal (0) or define the priority
(1~9).
 41-05-01 ACD Agent Work Schedules
Set up the Work Schedules for ACD Agents and Groups. For each ACD
Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. Once you set up the schedules, assign them to days of
the week in Program 41-07-01. (This is the same program used by the ACD
Agent Work Schedules.)
 41-06-01 Trunk Work Schedules
Set up the Work Schedules for trunks. For each Trunk Work Schedule
(1~4), designate the start and stop times for each of the eight Work Periods.
Once you set up the schedules, assign them to days of the week in
Program 41-07-01. (This is the same program used by the Trunk Work
Schedules.)
 41-07-01 ACD Weekly Schedule Setup
Assign the Work Schedule (1~4) to days of the week (1=Sunday,
7=Saturday). The assignments you make in this program apply to both the
ACD Agent Work Schedules (Program 41-05-01) and the Trunk Work
Schedules (Program 41-06-01).
 41-12-01 Night Announcement Setup – Night Announcement Source Type
Define the night announce voice resource (0=ACI, 1=VRS for each ACD
group (01~64)). Night announcement availability depends on the setting in
Program 41-03-02. The night announcement function is not available for
ACD pilot number call.
 41-12-02 Night Announcement Setup – Night Announcement ACI Port Number
If Program 41-12-01 is set to ‘0’, define the port number for the ACI night
announce voice resource for each ACD group (01~64).
 41-12-03 Night Announcement Setup – ACD Night Announce Sending Time
Define the night announce sending time (0~64800) for each ACD group
(01~64).
 41-13-01 VRS Message Number for Night Announcement – VRS Message
Number
For each ACD Group (01~64), define the VRS message number (0~100) to
be used as the night announcement. This program is activated when the
night announcement source is assigned as VRS in Program 41-12-01.