NEC Univerge SV8100 - Queue Status Display

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 83
Queue Status Display
Description
When all agents in an ACD Group are unavailable, an incoming call will queue and
cause the Queue Status Display to occur on the ACD Group Supervisor and/or
agent’s display. The display helps the supervisor keep track of the traffic load within
their group. In addition, any display Multiline Terminal can have a Queue Status
Display Check programmable function key. The Multiline Terminal user can press this
key any time while idle, and using the volume  or , scroll through the Queue Status
Displays of all the ACD Groups. The Queue Status Displays shows (see the Queue
Status Display illustration below):
 The number of calls queued for an available agent in the group.
 The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
 The number of trunks that can wait in queue before the Queue Status Display
occurs.
 How often the time in queue portion of the display reoccurs (see the Queue
Status display Timing illustration below).
 Queue Status Display holding time.
 Queue Status Alarm enable/disable.
 Queue Status Alarm sending time.
2 LINE-001 01:30
How long the longest queued call
has been waiting.
Name of trunk that has been
queued the longest.
The number of calls
in queue.