ACD Installation Manual 2 - 1
Setting Up ACD for the First Time
2Setting Up ACD for the First Time
When setting up ACD for the first time, perform the following procedures in
the sequence listed below.
1. Arrange Extensions into ACD Groups.
2. Set up Work Schedules and Work Periods.
3. Assign Extension to ACD Groups for each Work Period.
4. Arrange Trunks into incoming Ring Groups.
5. Determine Trunk Work Schedules.
6. Assign incoming Ring Groups to ACD Groups.
SECTION 1 ARRANGE EXTENSIONS INTO ACD GROUPS
Your first step in setting up ACD is to find out how many ACD Groups you
need and which extensions should be in each group. Use the ACD Group
Worksheet on page 2-3 and the Sample ACD Group Worksheet on page
2-3 to arrange extensions into ACD Groups.
ACD requires that the CD-CP00-US have the ACD license.
There are 512 ACD Agents, 64 ACD Groups and 100 Trunk Groups.
1. Select the ACD Group Number.
The system allows up to 64 ACD Groups. You can have up to 512
ACD agents. You can put any agent in any group. In addition, an
agent can be logged into only one group at a time, but a SIE key can
be programmed for other groups. This allows, for example, a
Technical Service representation to answer Customer Service calls
at lunch time when many of the Customer Service reps are
unavailable.
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