Issue 4.0 UNIVERGE SV8100
2 - 20
8.2 Answering Outside Calls that Ring Your ACD Group
To answer an outside call that rings your ACD Group:
DISA, DID and tie trunks can ring an ACD master number directly.
Refer to Arrange Trunks Into Incoming Ring Groups on page 2-10, Determine Trunk Work
Schedules on page 2-12 and Assign Incoming Trunk Ring Groups to ACD Groups on page
2-14 for information on setting up other trunk types to ring ACD Groups. Trunks can also be
transferred to ACD master numbers.
1. Lift handset.
2. If you don't automatically answer the call, press the flashing line key.
8.3 Agent Log In and Log Out
To log your extension into the ACD Group:
Multiline
Your display shows: WAIT ACD LOGIN. If Program 12-07-01 has a
customized Day/Night mode message defined, the ACD agent’s display will
not indicate the WAIT ACD LOGIN status (however, the agent may still log in
using the following procedure).
1. Press the Speaker key.
2. Dial
5.
You hear confirmation tone.
- OR -
Press ACD Log On/Off key (PGM 15-07-01 or SC 752: code *10).
You hear a single beep.
Your display will show the ACD Group to which you are logged in.
If your system has ACD Identification Codes enabled, enter it now. Refer to
Identification Codes for ACD Agents on page 3-45.
Single Line Telephone
1. Lift handset.
2. Dial
5.
You hear confirmation tone.
If your system has ACD Identification Codes enabled, enter it now. Refer to
Identification Codes for ACD Agents on page 3-45.
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