UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 77
Conditions
The queue Announcements will not play to a caller when agents are
available and ringing.
After recording the VRS overflow message, the VRS may have to be
reset before the message will be played.
In-Mail can be used to play Delay Announcements.
When all In-Mail talk paths (ports) are simultaneously being accessed by
an In-Mail Mailbox subscribers or Voice Mail Delay Announcements, or
combination of the two, the next incoming call to the In-Mail will Ring No
Answer until an available talk path becomes idle (First Come – First
Served).
Default Setting
ACD not set up.
Programming
15-07-01 Programmable Function Keys
Define a key for ACD Supervisors and ACD Group Supervisors which will
allow the overflow group to be temporarily overridden. The ACD Overflow
Control key (Program 15-07-01 or SC 752: *18) is programmed with the
ACD group number to which the calls should overflow. Multiple keys can be
programmed, each with a different ACD group.
22-01-11 System Options for Incoming Calls – VRS Waiting Message Interval
Time
For each ACD group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
62
63
64
ACD
Overflow
Mode
(41-08-01)
Overflow
Dest.
(41-08-02)
Overflow Destination Priority
(41-14-03)
1st ACD
Announcement
2nd ACD
Announcement
1 2 3 4 5 6 7
Type
(41-08-03)
Source
(41-10-01)
(41-11-02)
(41-19-02)
Type
(41-08-03)
Source
(41-10-02)
(41-11-04)
(41-19-04)
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