NEC Univerge SV8100 - Page 113

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 81
 41-19-06 ACD Voice Mail Delay Announcement – Wait Tone Type at Message
Interval
For each ACD Group (01~64), determine what the caller should hear
between messages (0 = Ring Back Tone, 1 = MOH Tone, 2 = BGM source).
 41-19-07 ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time
After 2nd Announcement
For each ACD Group (01~64), assign how long the system should wait after
the end of the 2nd Announcement Message before disconnecting the call
(0~64800 seconds).
 41-19-08 ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
Related Features
Music on Hold
Off-Duty Mode
Voice Announce Unit
Operation
Once programmed, overflow operation is automatic.
Temporary Override of the Overflow Destination
To activate ACD Overflow Control:
1. Press the ACD Overflow Control key (Program 15-07-01 or SC 752: code *18).
 The key flashes while active.
To Deactivate ACD Overflow Control:
1. Press the ACD Overflow Control key (Program 15-07-01 or SC 752: code *18)
 The key goes out and the system follows overflow.