NEC Univerge SV8100 - Page 118

Issue 4.0 UNIVERGE SV8100
3 - 86
 41-20-01 ACD Queue Status Display Settings – Number of Calls in Queue
Set the number of calls that can accumulate in the ACD queue before the
Queue Status Display (and optional queue alarm) occurs (0=No Display,
1~200; Default=0).
 41-20-02 ACD Queue Status Display Settings – Queue Status Display Time
Set how long the Queue Status display remains on the telephone’s display
(0~64800 seconds; Default=5).
 41-20-03 ACD Queue Status Display Settings – Queue Status Display Interval
Set the interval that refreshes the Queue Status Alarm time in queue
display and causes the optional queue alarm to occur on phones active on
a call, logged out, or in wrap-up (0~64800 seconds; Default=60).
 41-20-04 ACD Queue Status Display Settings – ACD Call Waiting Alarm
Enable (1) or disable (0) the queue alarm (Default=0).
 41-20-05 ACD Queue Status Display Settings – ACD Call Waiting Alarm Hold
Time
Set how long the Call Waiting Alarm should sound (0~64800 seconds;
Default=0).
Related Features
Off-Duty Mode
Feature Available in Program 41-15-xx Available in Program 41-20-xx
Queue Status Display --- Yes
Queue Status Display
Time
--- Yes
Alarm Yes Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of
Queue Status Display
Yes
Class of Service --- Yes
Timing of alarm and
display queue status.
Alarm triggered after the number
of calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 timing for displaying
status.